Custom AI agents
Give a defined task the context it needs. Build agents that work with business information, apply agreed rules and bring exceptions to the right person.
Document processing, knowledge assistants and task-specific agents.
05 / AI Development
AI development.
Built for your business.
From a business requirement to working software. Process Labs develops AI agents, custom applications, automations and integrations for the way your team works.
Process Labs
A development partner.
From idea to integration.
Bring an application idea, a recurring process or a gap in your existing systems. We shape the scope, develop the software and connect it to the way your business operates.
Visit Process LabsBusiness requirementSoftware developmentIntegration & handoverProposed action
Process Labs / AI development services
Build what
your business needs.
Start with a business problem, an application idea or a recurring process. Shape the software around the people who will use it.
AI-powered business software
Develop applications and internal tools around the way your team works, with AI where it improves a real task.
Internal portals, operational tools and custom business applications.
Process automation
Connect repetitive steps, reduce manual handoffs and keep the process visible to the people responsible for it.
Document workflows, back-office processes and approval preparation.
Systems & API integration
Connect new tools with the software and data your business already uses, through the available interfaces and permissions.
Business software, APIs, information sources and existing workflows.
Process Labs / Explore the possibilities
Put intelligence
where the work is.
Explore examples of workflows that can be scoped with Process Labs. Each begins with information, a defined task and clear decision boundaries.
Invoice review
Read document fields, compare them with the relevant order or record, and surface differences for the accounts team.
Information inInvoice + purchase order
Prepared outputStructured record + exception summary
Human review
Invoice mismatch, missing reference or approval requirement
Turn requests into a review queue.
Bring purchase requests, stock information and supplier details into a consistent working view for the buyer.
Information inRequests + stock records
Prepared outputPrioritised review list
Human review
Quantity changes, unavailable items or supplier exceptions
Keep the next action visible.
Organise incoming enquiries, prepare a useful summary and identify the follow-up needed from the sales team.
Information inEnquiries + CRM context
Prepared outputPrepared follow-up and task queue
Human review
Pricing, commercial commitments and customer-specific decisions
Bring production information together.
Collect planning inputs, production updates and exception notes so the team can review the status of work.
Information inPlans + updates + quality notes
Prepared outputProduction review summary
Human review
Rescheduling, quality release and operational decisions
Make working information easier to use.
Help teams locate relevant procedures and prepare answers from the information approved for the workflow.
Information inApproved documents and procedures
Prepared outputAnswer draft with source references
Human review
Unclear instructions, missing sources and access restrictions
Follow the work.
Find the exception.
An invoice-review example makes the approach tangible. Select a stage to see the information, the action and the person responsible.
Invoice reviewIllustrative workflow — sample data.
Sample record / INV-1042
Invoice quantity
12 unitsReceivedSample invoice
- What enters
- Invoice INV-1042 from Sample Supply Co. Purchase order PO-208.
- What happens
- Read a fictional invoice for 12 components at NPR 1,250 each. Invoice total: NPR 15,000. Taxes are omitted in this simplified example.
- Where a person remains responsible
- A process owner defines which documents may enter the workflow.
Sample record / INV-1042
Extracted total
NPR 15,000StructuredInformation extraction
- What enters
- The sample invoice’s supplier, reference, quantities and amounts.
- What happens
- Place the document fields into a consistent record for review. Extracted values remain traceable to the source document.
- Where a person remains responsible
- A reviewer checks unclear or incomplete fields before they are used.
Sample record / INV-1042
Purchase order quantity
10 unitsComparedValidation
- What enters
- Invoice: 12 units. Sample purchase order: 10 units, at the same unit price.
- What happens
- Compare the reference, quantity and arithmetic against the sample purchase order. The invoice arithmetic is correct; the quantity does not match.
- Where a person remains responsible
- The business defines the comparison rules and approval limits.
Sample record / INV-1042
Quantity difference
+2 unitsReview requiredException identified
- What enters
- Two additional units appear on the invoice.
- What happens
- Flag the NPR 2,500 difference and pause the proposed handoff. The discrepancy remains visible with its supporting fields.
- Where a person remains responsible
- The exception must be resolved by a person with the appropriate responsibility.
Sample record / INV-1042
Reviewer’s decision
Request correctionCorrection requestedHuman review
- What enters
- The invoice, purchase order and highlighted difference.
- What happens
- In this sample, the reviewer requests a corrected invoice from the supplier. No payment or approval is performed.
- Where a person remains responsible
- The reviewer decides what evidence is needed and whether the revised record is acceptable.
Sample record / INV-1042
Handoff status
Awaiting correctionOn holdProposed handoff
- What enters
- A proposed summary for the accounts team, with the exception attached.
- What happens
- Prepare the next step, but keep it on hold until a corrected invoice is checked. This demonstration sends nothing to another system.
- Where a person remains responsible
- An authorised person remains responsible for approval and any subsequent financial action.
Designed to show the exception, and the person who resolves it.
From a workflow
to a working system.
A practical engagement starts with understanding the process and defining what the system should do.
01
Map the workflow
Identify inputs, repeated steps, exceptions and the people responsible for decisions.
02
Design the agent or system
Define the task, required context, business rules and points for human review.
03
Connect the software
Establish the appropriate integrations with existing tools and systems.
04
Monitor and refine
Review how the workflow behaves and refine the system as requirements become clearer.
Before the first conversation
Good questions.
Useful answers.
Does this replace our ERP or CRM?
The starting point is the software already in use. The scope identifies where an agent or internal system can connect through available interfaces, and what information it needs to work with.
Which workflow should we start with?
Choose a recurring process with clear inputs, a named owner and an understandable outcome. A narrow first workflow makes it easier to define the rules, exceptions and review points.
What happens when information is incomplete?
Missing or conflicting information should be part of the workflow design. The invoice example shows one possible pattern: flag the difference and hold the next step for a person to review.
What should we bring to a first discussion?
Describe the process, the tools involved, the people responsible, the approximate volume and where manual work accumulates. An initial conversation does not require confidential records or system credentials.
What do you
want to build?
Share the problem, who will use the software and the systems it needs to work with. An initial conversation can establish the scope and the next development step.
Talk to Process Labshello@processlabs.techStart a conversation